Careers at AMERIND

Job Summary
Responsible for providing leadership, staff development, budgeting, and management of client services in accordance with policies and procedures and current federal, state, and local standards, guidelines, and regulations. Assists in providing strategic leadership for the organization, establishes long and short-range goals, plans and policies. Maintains confidentiality of all privileged information.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Trustworthy, transparent, and interactive in managing projects
• Communicative, people-oriented, and effective at reporting
• Problem-solving and analytical thinking
• Ability to maintain situational awareness in multiple areas
• Interest in viewing issues from multiple perspectives
• Interest in discovering and developing new ideas
• Agile and adaptable in decision-making
• Effective at delegation and coordinating support
• Strong supervisory and leadership skills

Job Summary
Responsible for the general support of the Tribal Workers’ Compensation Unit assuming full responsibility for all phases of clerical management for staff and accounts as assigned including, but not limited to, claim setup, form completion, medical bill processing and other duties as assigned.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Strong verbal and written communication skills
• Ability to handle multiple tasks simultaneously
• Service and people oriented
• Dependable and reliable
• Decisiveness

Job Summary
This is a remote position. Under general supervision, create documents such as release notes, known defects, user guides, and FAQs. Through online video conferencing, you will need to interview members of the project team and business users to gain an understanding of the processes and systems you are creating documentation for.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Communication and detail-oriented

• Teamwork

• Organization and efficiency

• Quality

• Perseverance

• Productivity

Job Summary
The Actuarial Analyst will be an integral member of a team that supports AMERIND’s business operations by working closely with business units to determine rate accuracy and adequacy, providing key analysis of the books of business across all LOBs (lines of business) and identifying problem areas early, and developing pricing models on a wide range of products. Provide assistance to the Data Report Analyst in building new reports/troubleshooting reports that the business users depend on to perform their daily functions. Take the lead in preparing rate filings for the states and act as primary contact for the Department of Insurance on the rate filings.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Communication and detail-oriented

• Teamwork

• Organization and efficiency

• Quality

• Perseverance

• Productivity

Job Summary
Under general supervision, maintain the product backlog for concurrent projects. Coordinate with multiple stakeholders the changes to the policy administration system (PAS). Within set procedures, leverage the configuration backend of the PAS to make minor changes to the system, while working the various vendors on robust changes. Work with the Director of Product Development and other stakeholders to develop, maintain, and execute the product roadmap of AMERIND products. Ensure the quality of all rate/rule/form updates and provide clear communication to the end users of what has change and when it is effective.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Communication and detail-oriented

• Teamwork

• Organization and efficiency

• Quality

• Perseverance

• Productivity

Job Summary
Under general supervision, carries out procedures to ensure that all information systems products and services meet minimum organization standards and end-user requirements. Assist project leads in formulating and defining system scope, documenting requirements, and revising existing system logic. Develops user/system test cases and monitors/validates test results during testing, to ensure that business results are adequately tested with minimal risk. Competent to work at the highest level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. A detail-oriented team player who is able to complete projects ahead of schedule.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Communication and detail-oriented
• Teamwork
• Organization and efficiency
• Quality
• Perseverance
• Productivity

Job Summary
Analyzes financial information, reconciles accounts and ledgers, prepares financial reports, and maintains overall responsibility for the financial records in accordance with policies and procedures and within the established Generally Accepted Accounted Principles (GAAP) and Governmental Accounting Standards. Maintains confidentiality of all privileged information.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Communicative and detailed oriented
• Dependable
• Problem solver, ability to multi-task
• Self-motivated
• Resourceful; Create and discover new ideas for efficiency

Job Summary
The Office Assistant performs a variety of logistical and administrative staff support duties. These include assisting with the various planning details and follow up logistical efforts involved in planning and carrying out company conferences, seminars, and events. Administrative functions include processing forms, performing data entry, establishing, and maintaining records scanning and document management, and composes meeting minutes. Assists in answering incoming calls, greeting guests, and directing guests to appropriate associates. Provides general office support with a variety of clerical and administrative duties and related tasks, such as mail distribution, scheduling meetings, flow of correspondence, and requisition of supplies.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Organized and detail-oriented
• Time efficient and well-organized
• Professional manners and presentation
• Customer service-oriented and problem solving
• Communicative and people-oriented
• Verbal and written communication skills

Job Summary
Performs a wide range of mid-level to advanced analytical financial transaction reviews and accounting organizational and administrative responsibilities, while reporting directly to the Director of Finance and while communicating and coordinating with other members of the Finance team. Analyzes, organizes, and presents financial information. Reconciles accounts and ledgers. Prepares financial reports, and maintains overall responsibility for the financial records in accordance with policies and procedures within established Generally Accepted Accounted Principles (GAAP) and Governmental Accounting Standards. Maintains confidentiality of all privileged information.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Detail-oriented and analytical.
• Reliable team member and adaptable in the work environment.
• Strong research and problem-solving skills.
• Self-motivated, quick learner, and strong independent work ethic.
• Transparent, effective, and interactive in communications.
• Resourceful, creative and able to foster new ideas for efficiencies.

Job Summary
Performs a wide range of analytical, research, strategic planning, and administrative responsibilities for AMERIND Critical Infrastructure (“ACI”), reporting directly to the Director of ACI and coordinating closely with ACI’s Project Manager. Supports existing customers’ needs, development of new customers, and outreach to potential customers. Develops and maintains subject matter expertise and advocacy on federal broadband policy developments, funding opportunities, and their applicability to current and potential ACI clients. Processes, completes, and submits applications, filings, and forms on behalf of ACI clients. In close coordination with the ACI team and the Chief Strategy Officer and General Counsel, assists with the development and maintenance of a centralized document retention and management system for ACI. Maintains confidentiality of all privileged information and professionalism in all interactions with internal and external customers.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Analytical, problem-solving, and adaptable in the work environment.
• Strong research skills; strong verbal and written communications skills.
• Keen interest in learning new disciplines and developing new ideas.
• Self-starter and strong independent work ethic.
• Transparent, effective, and interactive in communicating with supervisor and team members.
• Forthcoming, communicative, and people-oriented.
• Skillful in acquiring knowledge on diverse issues.
• Familiarity with technology infrastructure, telecommunications platforms, and tools.

Job Summary
Provides expert project and regulatory support for the company and project management of ACI infrastructure and development projects, reporting directly to the Director of ACI, and in close coordination with the CSO & GC. Operates as a point of contact for ACI clients, and an internal coordination manager for all parties involved in all ACI projects. Executes the provision of individualized ACI client services (i.e., project, regulatory, business related needs) for critical infrastructure projects. Coordinates at the direction of the Director of ACI on executing a comprehensive plan for client solicitation and development, as well as new business income sources and strategies. Analyzes and assists in developing advocacy documents, and supports and assists clients in advancing Tribal community welfare and critical infrastructure policy positions before federal, state, local, and Tribal governments. Coordinates closely with the Director of ACI, the Executive team, and Leadership Team to maintain effective cross-departmental efforts, outreach, and development strategies. Maintains strict confidentiality of privileged information and communications.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Analytical, problem-solving, and adaptable in decision-making
• Strong research skills; strong verbal and written communications skills
• Keen interest in learning new disciplines and developing new ideas
• Self-starter and strong independent work ethic
• Transparent, effective, and interactive in managing projects and reporting
• Trustworthy as a company rep; forthcoming, communicative, and people-oriented
• Skillful working a multi-person chain and acquiring new specialties on diverse issues
• Familiarity with technology infrastructure, telecommunications platforms, and tools

Job Summary
Handles first and third party property and liability claims for Homeowners and Commercial lines. Investigates and prepares property damage estimates utilizing industry-standard software. We should also have familiarity with general claims handling software. Should have exceptional verbal and written communication skills.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Problem-solving and analytical thinking
• Strong verbal and written communication skills
• Ability to handle multiple tasks simultaneously
• Interest in discovering and developing new ideas
• Service and people-oriented
• Agile and adaptability in decision making
• A problem-solving approach that suggests trustworthiness
• The familiarity of technology infrastructure and user of technology tools

Job Summary
With the guidance of the Senior Data Analyst, interacts directly with AMERIND teams to deliver quality data analysis initiatives and requests. Identify and interpret data sets from various sources, translating numbers into common insurance language to help the company make better business decisions. Be proactive with gaining experience in the database information systems; work out smarter solutions to more complex data issues to support senior level analysts’ reporting needs. Gathers data requirements from various departments and maps a data blueprint for reports. Performs data collection, compilation, and analysis for projects directed by senior data or business analysts.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Communicative and detail oriented
• Teamwork and Collaboration skills
• Problem solving/Analysis
• High Quality Technical capacity
• Perseverance
• Productivity

Job Summary
Develops and executes software test plans in order to identify software problems and their causes. Performs and maintains software builds and configuration management controls for company products.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Communicative and detail oriented
• Teamwork and Collaboration skills
• Problem solving/Analysis
• High Quality Technical capacity
• Perseverence
• Productivity

Job Description

Interacts directly with the senior report writers and other teams throughout the company to deliver reporting
solutions and projects, translating numbers into common Insurance language to help the company make better
business decisions. This position will help build business intelligence and reporting solutions, producing a range of
reports, dashboards and other solutions. This role will compile data from disparate sources connecting the dots
between unrelated systems to create good data integration onto reports. Enhance existing reports using various
business intelligence tools, through information available in the data warehouse in order to deliver report solutions
and reporting packages, database solutions, as well as maintenance of existing services and deliverables related to
reporting needs.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Communicative and detail oriented
• Teamwork and Collaboration skills
• Problem solving/Analysis
• High Quality Technical capacity
• Perseverance
• Productivity

For more information about joining the AMERIND team, please call (505) 404-5000.

Job Description

Job Summary
To provide technical assistance and support services to the Underwriting team and management, with appropriate approval. Underwriting tech handles several aspects of policy processing and issuance, which include new business and/or renewal preparation; endorsement processing; cancellations; and/or all other policy processing associated tasks.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Professional presentation
• Customer service oriented
• Attention to detail
• Verbal and written communication skills

Job Summary
Advises and works with clients on best practices to reduce loss and protect assets.  Conducts analysis to detect, report, and resolve matters in the area of safety while providing great customer service.

This job description does not represent an inclusive list of all duties encompassed in this position.

Minimum Qualifications

• Bachelor’s Degree in Safety, Business Management, Insurance, Risk Management, or related field
• Three years’ experience in safety, loss prevention or consulting
• Valid driver’s license
• No felony, theft or fraud convictions
• Must be able to successfully pass a background investigation

Position Characteristics and Competencies

• Problem-solving and analytical thinking
• Interest of viewing issues from multiple perspectives
• Communicative and people oriented 
• Agile and adaptability in decision making
• Problem solving approach that suggest trustworthiness

Job Summary
Incumbent handles first and third party property and liability claims for homeowners and commercial lines. Investigates and prepares property damage estimates utilizing industry-standard software. Should also have familiarity with general claims handling software. This individual demonstrates positive and professional relationships with members, brokers, and clients.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Problem-solving and analytical thinking
• Strong verbal and written communication skills
• Ability to handle multiple tasks simultaneously
• Interest in discovering and developing new ideas
• Service and people-oriented
• Agile and adaptability in decision making
• A problem-solving approach that suggests trustworthiness
• The familiarity of technology infrastructure and user of technology tools

Job Summary

The Senior Workers’ Comp Claims Representative handles Tribal Workers’ Compensation claims and is responsible
for all technical aspects of claims management for assigned files, including compliance with the AMERIND Risk
Benefit Endorsement, Tribal Ordinances (when applicable) and all established performance guidelines. This
individual demonstrates positive and professional relationships with Members, Brokers and Clients. Through and in
coordination with TWC Manager, this position also consults with Executive level Officers, as necessary, for the
resolution of case and claims issues. Individual will also monitor developments in the field, clients and customers to
evolve AMERIND WC programs and policies.

This job description does not represent an inclusive list of all duties encompassed in this position.

Education

Bachelor’s Degree in Insurance, Economics, Business Administration, or related field

Job Experience

Ten or more years of experience handling workers’ compensation claims.
Two or more years of experience handling Tribal workers’ compensation claims including, but not limited to, complex
jurisdictional (statutory v. Tribal) litigated claims.

Certifications

Insurance Professional Designation (AIC, CPCU or AINS) preferred
Advancement contingent on the ability to obtain Associates in General Insurance (AINS) designation within the first
two years of employment.
AINS 21 required within eight (8) months for continued employment

Other Qualifications

Prior management experience preferred
Demonstrate working knowledge of workers’ compensation administration rules/laws and/or Tribal Work Comp
experience.
Familiarity with general claims handling software.
Knowledge of medical and insurance terminology, and of claims processing practices.
Ability to communicate effectively in the English language, both verbally and in writing.
Ability to analyze situations and adopt appropriate courses of action.
Ability to speak and present in public.
Ability to handle multiple tasks and meet deadlines simultaneously
Ability to work effectively under stressful conditions.Ability to interact and maintain good working relationships with
individuals of varying social and cultural backgrounds, employees, and officials.
Ability to develop and interpret policies, procedures, and regulations.
Ability to maintain an accurate and organized filing system of complex insurance records and reports.
Ability to exercise independent judgment.
Ability to train and present information to others.
Ability to follow oral and written instruction.
Ability to collect and analyze data and prepare and present accurate reports and recommendations.
Skill in performing statistical and mathematical computations.
Skill in preparing, presenting, reviewing, and analyzing insurance claims, forms, and reports.
Skill in providing excellent customer service and telephone communication skills.
Skill in operating business computer and office machines, including in a Windows environment, specifically Word,
Excel, Access, and presentation software (such as PowerPoint).
Familiarity of technology infrastructure and user of technology tools
Database management skills.

Job Summary

Job Summary

Job Summary

• Strong ability to multi-task on multiple tasks and projects
• Ability to learn and take excellent notes.
• Strong verbal and written communication skills
• Knowledge of underwriting skills

Physical Exam

Not required for position.

Job Summary

Incumbent handles Tribal Workers’ Compensation claims. Responsible for all technical aspects of claim management for assigned files including compliance with the AMERIND Risk Benefit Endorsement, Tribal Ordinances (when applicable) and all established performance guidelines. Caseload will consist of medical only claims and less complicated loss time claims.  Should also have familiarity with general claims handling software. This individual demonstrates positive and professional relationships with Members, Brokers, and clients.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Problem-solving and analytical thinking
• Strong verbal and written communication skills
• Ability to handle multiple tasks simultaneously
• Interest in discovering and developing new ideas
• Service and people-oriented
• Agile and adaptability in decision making
• A problem-solving approach that suggests trustworthiness
• The familiarity of technology infrastructure and user of technology tools