Careers at AMERIND

Job Summary
To provide technical assistance and support services to the Underwriting team and management, with appropriate approval. Underwriting tech handles several aspects of policy processing and issuance, which include new business and/or renewal preparation; endorsement processing; cancellations; and/or all other policy processing associated tasks.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Professional presentation
• Customer service oriented
• Attention to detail
• Verbal and written communication skills

Job Summary
Responsible for the general support of the Tribal Workers’ Compensation Unit assuming full responsibility for all phases of clerical management for staff and accounts as assigned including, but not limited to, claim setup, form completion, medical bill processing and other duties as assigned. 

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Communicates with customers and associates over the telephone, in person, and in written correspondence.
• Answers incoming calls and provides instructions on claim filing requirements, determines purpose of calls, ensuring professional telephone etiquette.. 
• Receives, examines, verifies, evaluates, and prepares insurance claims requests and forms. 
• Makes medical claim payments for insurance adjusters as requested.
• Reviews and follows up on claims as needed.
• Process new claims and disseminates the claims to appropriate adjuster.
• Sends denial notification when claim is not covered.
• Performs a wide variety of typing assignments which may be confidential in nature; operates personal computer to enter data, draft, edit, revise, and print letters, tables, reports, and other materials.
• Stays abreast of new technologies and principles by conducting research, attending seminars, educational workshops, classes and conferences: reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of contracting agencies and related organizations.
• Establishes, maintains, and updates files, databases, records, and/or other documents; develops and maintains data, and performs routine analyses and calculations in the processing of data for recurring internal reports.
• Maintains confidentiality of all information.
• Participates in cross-functional team process improvement projects.

Job Summary
Oversees and manages the safety team to ensure that policies are properly serviced, processed and rated.  Interact with customers to provide information in response to inquiries about products and services, conducts training, welcomes new clients, handles and resolve complaints and services customer’s needs. Maintains strict confidentiality of privileged information. 

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Communicates goals, objectives, policies and procedures in accordance with applicable tribal, federal, state, and local laws, rules and regulations.
• Oversees employees and improves staff effectiveness by, training, coaching, counseling, timesheet approval, and recommending disciplinary actions for employees; planning, delegating, monitoring, and appraising job tasks and results in a timely manner.
• Develops staff to ensure that they have sufficient knowledge and skill to promote products and drive sales.
• Ensures that staff provides prompt and courteous service in accord with department standards and customer service goals.
• Provides reports to the Leadership Team regarding client issues and needs.
• Creates policies and procedures pertaining specifically to the Safety Team. Advises employees on policies and operating procedures to ensure functional effectiveness of business.
• Provides consultative services for Safety, HR, Workers, Compensation, and Loss Prevention.  Provides best practices to clients to operate at peak efficiency and performance while minimizing risks.
• Assesses marketing potential of new and existing locations, considering statistics and expenditures.
• Represents company at trade association meetings to promote products.
• Resolves customer complaints regarding sales and service.
• Hosts regular staff meetings to ensure communication between personnel and departmental activities.
• Achieves financial objectives by preparing and administering annual budget; presenting and justifying budget recommendations to appropriate personnel. 
• Oversees and participates in educational workshops and trainings.
• Contributes to department’s effectiveness by identifying short-term and long-range issues and goals that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of actions; managing directives.
• Keeps leadership and other departments informed of status activities by attending meetings and submitting reports. 
• Maintains strict confidentiality of all privileged information.
• Maintains professional and technical knowledge by conducting research, attending seminars, educational workshops, classes and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of contracting agencies and related organizations.
• Participates in cross-functional team process improvement projects.
• Performs other duties as assigned.

Job Summary
Handles first and third party property and liability claims for Homeowners and Commercial lines. Investigates and prepares property damage estimates utilizing industry-standard software. We should also have familiarity with general claims handling software. Should have exceptional verbal and written communication skills.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Problem-solving and analytical thinking
• Strong verbal and written communication skills
• Ability to handle multiple tasks simultaneously
• Interest in discovering and developing new ideas
• Service and people-oriented
• Agile and adaptability in decision making
• A problem-solving approach that suggests trustworthiness
• The familiarity of technology infrastructure and user of technology tools

Job Summary
Review individual applications for insurance to evaluate the degree of risk involved, determine acceptance of applications, coverage amounts and premium for personal or commercial lines business. Responsible for retention of a new and existing business in accordance with company underwriting philosophy and individual level of authority. This individual also maintains positive and professional relationships with broker partners, third party administrators or financial institutions.
This job description does not represent an inclusive list of all duties encompassed in this position

Position Characteristics and Competencies

• Detailed Oriented
• Technical Knowledge and Skills
• Planning and Organizing
• Communication Skills (verbal and written)
• Analytical and Decision-making skills
• Interpersonal Skills
• Math skills

Job Summary
Conducts training needs assessments for departments and employees; evaluates, coordinates, designs, and/or delivers a comprehensive range of training and education programs for both internal staff and external clients.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Professional presentation
• Customer service oriented
• Attention to detail
• Verbal and written communication skills

Job Summary
Incumbent handles first and third party property and liability claims for homeowners and commercial lines. Investigates and prepares property damage estimates utilizing industry-standard software. Should also have familiarity with general claims handling software. This individual demonstrates positive and professional relationships with members, brokers, and clients.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Problem-solving and analytical thinking
• Strong verbal and written communication skills
• Ability to handle multiple tasks simultaneously
• Interest in discovering and developing new ideas
• Service and people-oriented
• Agile and adaptability in decision making
• A problem-solving approach that suggests trustworthiness
• The familiarity of technology infrastructure and user of technology tools

Job Summary
Interacts directly with the senior report writers and other teams throughout the company to deliver reporting solutions and projects, translating numbers into common insurance language to help the company make better business decisions. This position will help build business intelligence and reporting solutions, producing a range of reports, dashboards, and other solutions. This role will compile data from disparate sources connecting the dots between unrelated systems to create good data integration onto reports. Enhance existing reports using various business intelligence tools, through information available in the data warehouse in order to deliver report solutions and reporting packages, database solutions, as well as maintenance of existing services and deliverables related to reporting needs.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Communicative and detail oriented
• Teamwork and Collaboration skills
• Problem solving/Analysis
• High Quality Technical capacity
• Perseverance
• Productivity

For more information about joining the AMERIND team, please call (505) 404-5000.

Job Summary
With the guidance of the Senior Data Analyst, interacts directly with AMERIND teams to deliver quality data analysis initiatives and requests. Identify and interpret data sets from various sources, translating numbers into common insurance language to help the company make better business decisions. Be proactive with gaining experience in the database information systems; work out smarter solutions to more complex data issues to support senior level analysts’ reporting needs. Gathers data requirements from various departments and maps a data blueprint for reports. Performs data collection, compilation, and analysis for projects directed by senior data or business analysts.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Communicative and detail oriented
• Teamwork and Collaboration skills
• Problem solving/Analysis
• High Quality Technical capacity
• Perseverance
• Productivity

Job Summary
Develops and executes software test plans in order to identify software problems and their causes. Performs and maintains software builds and configuration management controls for company products.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Communicative and detail oriented
• Teamwork and Collaboration skills
• Problem solving/Analysis
• High Quality Technical capacity
• Perseverence
• Productivity