Careers at AMERIND

Job Summary
Evaluates high and mid-level claims using expertise to determine whether coverage will be provided. Understands insurance policies and regulations and possesses strong analytical and communication skills. Navigates complex situations and makes fair and accurate decisions, ensuring that both the insurance carrier and the claimant are treated with professionalism and respect. Collaborates with external parties and impartial entities to thoroughly investigate property and liability insurance claims. Performs meticulous on-site investigations and prepares comprehensive field reports using various third-party software tools such as Xactimate and Xactanalysis. Collaborates with experts. Possesses high-level experience and understanding of claims. Creates precise estimates of repair costs for both types of properties and generates comprehensive reports. 

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Excellent time and project management skills  
• Meticulous attention to detail  
• Advanced knowledge of industry-specific software applications 
• Excellent customer relations skills  
• Ability to provide transparent information and demonstrate high customer service 
• Team collaboration 
• Excellent fundamental understanding of insurance policy terminology 
• Problem-solving and analytical thinking  
• Strong verbal and written communication skills   
• Strong negotiation skills  
• Ability to speak and present in public 
• Interest in discovering and developing new ideas.  
• Service and people-oriented.  
• Agile and adaptable decision-making 
• A problem-solving approach that suggests trustworthiness 
• Familiarity with technology infrastructure and user of technology tools  

Job Summary
Oversees and manages the underwriting team, ensuring the quality, integrity, and optimization of underwriting processes while driving profitable growth and effective portfolio management across all lines.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Problem-solving and analytical thinking 
• Interest in viewing issues from multiple perspectives 
• Detail oriented 
• Transparent and interactive in managing projects  
• Communicative and people-oriented   
• Agile in decision-making 
• Problem problem-solving approach that suggests trustworthiness 
• Effective delegation and support 
• Familiarity of technology infrastructure and user of technology tools 
• Strong systems-thinking capabilities to integrate underwriting processes, technology platforms and market demands 

Job Summary
Review individual applications for insurance to evaluate the degree of risk involved, determine acceptance of applications, coverage amounts, and premiums for personal or commercial lines business. Responsible for retention of new and existing business in accordance with the company’s underwriting philosophy and individual level of authority. This individual also maintains positive and professional relationships with broker partners, third-party administrators, or financial institutions.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Customer Focused  
• Detailed Oriented  
• Technical Knowledge and Skills  
• Planning and Organizing  
• Communication Skills (verbal and written)  
• Analytical and Decision-making skills  
• Interpersonal Skills  
• Math skills

Job Summary
The Senior Underwriter is responsible for risk evaluation, selection, pricing, and retention of new and existing business in accordance with company underwriting philosophy and individual level of authority. This individual also develops and maintains positive and professional relationships with broker partners, third party administrators or financial institutions. Requires demonstration of a high level of proficiency and knowledge in commercial, personal, worker’s compensation and auto lines of business.  

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Customer Focused
• Detailed Oriented
• Technical Knowledge and Skills
• Planning and Organizing
• Communication Skills (verbal and written)
• Analytical and Decision-making skills
• Negotiation and Interpersonal Skills
• Math skills

Job Summary
Review individual applications for insurance to evaluate the degree of risk involved, determine acceptance of applications, coverage amounts and premium for personal or commercial lines business. Responsible for retention of new and existing business in accordance with company underwriting philosophy and individual level of authority. This individual also maintains positive and professional relationships with broker partners, third party administrators or financial institutions.   

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Customer Focused  
• Detailed Oriented  
• Technical Knowledge and Skills  
• Planning and Organizing  
• Communication Skills (verbal and written)  
• Analytical and Decision-making skills  
• Interpersonal Skills  
• Math skills  

Job Summary
Review individual applications for insurance to evaluate the degree of risk involved, determine acceptance of applications, coverage amounts and premium for personal or commercial lines business. Responsible for retention of new and existing business in accordance with company underwriting philosophy and individual level of authority. This individual also maintains positive and professional relationships with broker partners, third party administrators or financial institutions.  

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Customer Focused
• Detailed Oriented
• Technical Knowledge and Skills
• Planning and Organizing
• Communication Skills (verbal and written)
• Analytical and Decision-making skills
• Negotiation and Interpersonal Skills
• Math skills

Job Summary
To provide technical assistance and support services to the Underwriting team and management, with appropriate approval.  Underwriting tech handles several aspects of policy processing and issuance, which include new business and/or renewal preparation; endorsement processing; cancellations; and/or all other policy processing-associated tasks. Ability to balance attentiveness to detail with deadlines and prioritization needs. 

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Customer Focused 
• Detailed Oriented 
• Technical Knowledge and Skills 
• Planning and Organizing 
• Communication Skills 
• Analytical and Decision-making skills 
• Interpersonal Skills 

Job Summary
Ensures that all information systems, products, and services meet minimum organization standards and end-user requirements. Assists project leads in formulating and defining system scope, documenting requirements, and revising existing system logic. Develops user/system test cases and monitors/validates test results during testing to ensure that business results are adequately tested with minimal risk. Works closely with operational units to understand their business processes and to prioritize all discrepancy/enhancement work.  Acts as liaison for AMERIND business teams to external system business partners.  Works at the highest level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. A detail-oriented team player who can complete projects ahead of schedule.  

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Assists the project leads in troubleshooting, debugging, and replicating application issues and bringing them to full resolution to reduce hindrances of customer’s daily system activities.  
• Assists the project leads in the development of system requirements, process flows, risk assessment, testing needs, required user inputs, and formats the outputs based on excellent understanding of customers’ systems and processes.  
• Participates in design reviews with product and project teams to gain an understanding and provide user acceptance input of the functionality, and changes or updates in each release.  
• Defines and documents business requirements for discrepancy fixes and enhancements. 
• Creates and executes test plans and test scenarios for all discrepancy fixes and enhancements to ensure changes meet defined requirements. 
• Meets regularly with AMERIND operational teams to understand their processes and business priorities. 
• Reviews and analyzes system specifications for completeness and compatibility with computer program capabilities.  
• Provides initial and/or follow-up user training for system function and usage.  
• Assists in the evaluation of new software products to support user and/or data analysis and reporting activities, and participates in cross-functional team process improvement projects.  
• Maintains strict departmental confidentiality, quality, and professional standards.  
• Maintains professional and technical knowledge by conducting research, attending seminars, professional development trainings, classes, and conferences; reviewing professional publications; establishing networks; participating in professional societies; and conferring with representatives of related organizations.  
• Performs other duties as assigned.  

Job Summary
Help Desk Support staff are the first point of contact for IT-related queries and issues. The IT Help Desk plays a key role in supporting the remote and traveling staff by ensuring they have reliable access to the network and services. Help Desk interactions with all departments facilitate smooth technological operations and directly impact employee productivity. Commitment to service excellence and operational integrity is achieved through effective communication and problem-solving. 

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Strong focus on providing exceptional service to all company staff and stakeholders. 
• Ability to troubleshoot, diagnose, and resolve technical issues in a timely manner. 
• Excellent oral and written communication skills, capable of explaining complex technical issues in simple terms. 
• Prioritizes tasks based on urgency and impact, ensuring timely responses and resolutions to maximize productivity and user satisfaction. 
• Possesses a thorough understanding of hardware, software, and network systems, coupled with the ability to troubleshoot and resolve issues efficiently and accurately.

Job Summary
The Event Planner is responsible for planning, organizing, and executing a wide range of internal and external events that align with AMERIND’s strategic goals and organizational vision.  This role involves assessing event objectives, conceptualizing themes, and managing all logistical and administrative aspects to ensure seamless execution. The Event Planner designs and manages the end-to-end coordination of internal and external events, including venue selection, vendor management, catering, staffing, and audiovisual requirements. This role monitors event budgets, evaluates facility and equipment needs, and ensures all events are executed on time, within budget, and to the highest quality standards.

This job description does not represent an inclusive list of all duties encompassed in this position.

Position Characteristics and Competencies

• Excellent verbal and written communication skills
• Strong analytical and critical thinking skills
• Attention to detail
• Project management
• Budget management
• Program solving and flexibility
• Strong organizational skills
• Interest in discovering and developing new ideas
• Customer service focused
• Strong negotiation skills
• Agility and adaptability in decision making